HEALTH AND PENSION SERVICES UNIT
Health and Pension Services Unit (the “Unit”)
assists and responds to members’ questions and inquiries pertaining to the
various health insurance plans under the City’s Health Benefits Program; the
various pension tiers under the New York City Employees’ Retirement System
(NYCERS); and Med Team/Choice health insurance benefits.
Health
The
Unit assists members in resolving health insurance related matters resulting
from the rejection of claims; problems with balance billing and reimbursement
issues with providers; incorrect payroll deductions; termination of health
insurance coverage; submitting claim forms; enrollment and eligibility; and
interpreting explanation of benefit statements.
In addition, the Unit explains the various health insurance benefits and any
benefit modifications/adjustments under the City’s Health Benefits Program;
optional rider coverage (if applicable); coverage upon retirement and the
process to retire; Medicare; continuation of coverage under COBRA or SLOAC
(Special Leave of Absence Coverage).
If you have a health insurance question or need assistance with a health
insurance related matter, please visit, write, or call the Unit at
212-815-1200.
Pension
The
Unit assists members with questions and inquiries pertaining to the various
pension tiers and pension options under NYCERS.
In addition, the Unit provides pension-counseling services where members may
receive an estimate of their pension retirement allowance and an explanation of
the different pension options with a pension counselor. An appointment must be
scheduled in advance for this pension counseling service - which is scheduled
for every Tuesday and Wednesday. It is advisable to schedule an appointment
within one year of the planned retirement date.
If you have a pension question or need assistance with a pension related
matter, please visit, write or call the Unit at 212-815-1200.
Med
Team/Choice (available to DC 37 members only)
The
Unit assists members in resolving Med Team/Choice health insurance related
matters resulting from the rejection of claims; problems with balance billing
and reimbursement issues with providers; termination of Med Team/Choice health
insurance coverage; submitting claim forms; enrollment and eligibility; and
interpreting explanation of benefit statements.
In addition, the Unit explains coverage upon retirement and the process to
retire; Medicare; continuation of coverage under COBRA or SLOAC (Special Leave
of Absence Coverage).
If you have a Med Team/Choice health insurance question or related matter,
please visit, write, or call the Unit at 212-815-1313.
