PERSONAL SERVICE UNIT
1.
HOW DO I CONTACT
PSU?
Call the Personal
Service Unit: (212) 815-1260
Phone-in hours: Monday - Friday,
Walk-in hours: Monday - Friday,
The screening team is staffed by four (4) social workers who are there
to respond to requests for assistance. The member may have to call a number of
times before getting a social worker due to the large volume of calls coming
into the unit.
2.
WHAT
SHOULD I EXPECT WHEN I CONTACT PSU?
The member should be
prepared to give a brief description of the issues that he/she is experiencing.
The social worker will ask a number of questions in order to obtain a better
understanding that will enable us to assist you. The Personal Service Unit may
offer either short-term counseling or referrals to services in your community.
All the information gathered is confidential and cannot be shared with anyone
outside of PSU without your written permission to do so.
3.
WHY WOULD SOMEONE USE PSU?
Job
Jeopardy - Problems at work can result in disciplinary action, resulting in a
verbal or written warning, charges, or a scheduled hearing. It is to your advantage
to contact PSU at the earliest sign of trouble.
Personal and Family Problems - Other reasons members come to PSU
include, but are not limited to, personal and family difficulties, alcohol and
substance abuse, depression and anxiety, and major life changes.
Group counseling - Periodically, the PSU staff provides group
counseling for members with similar needs such as:
o
Wellness
Support Group for members who have emotional and/or health related problems.
o
Layoff
Support Group
Outreach Program - This program assists:
o
Members
on short-term disability in need of assistance
o
Pre-Retirees
to prepare for retirement
o
Homebound
members and retirees
HOW WOULD I BENEFIT BY CONTACTING PSU?
Social Work services at PSU will help you to:
o
Identify your problems
o
Identify the strengths and resources that you already
have
o
Identify better ways of coping
o
Locate community resources
o
Obtain counseling or specialize treatment if necessary
